We use a packet of multi-colored, neon bright 3" x 5" index cards in our practice to organize and direct workflow with our
client folders. A chosen card is paper-clipped to the outside of the file on top of the opened chart. Needed action is identified
at a glance and set into motion immediately. No file sits around unidentified or lost in its action cycle. It is immediately
directed to the appropriate person to speed up its processing. Incredible time is saved by not having to locate files, figure
out what is next, or determine who needs to have the file to complete their related job. The cards simply demand action and
cannot be missed. It is visual task simplicity in the easiest form we have ever experienced!
David Hayes, DVM
Equine Hospital and Lameness Center
For my busy mixed animal practice, a well-placed lit sign with a reader board was my best investment. The reader board is
changed regularly, announcing seasonal specials and new services. It is our most inexpensive, well-used advertising tool.
Connie Schmidt, DVM
Lebanon Animal Hospital
My best business investment has been time communicating with clients: listening to them, hearing them, talking to them, remembering
them. Most of all, answering their calls!
Yes, I do consider this an investment because I am not a true "people" person, and I hope my clients never learn that. I want
each client to think I care about his or her horses more than anyone else's. The payoff has been in the trust clients have
that I choose the best programs and treatments for their horse and their situation.
Ruth V. Sobeck, DVM
Palos Verdes, Calif.
The best investment I have made for my practice is integrating acupuncture and herbal formulas with traditional western veterinary
medicine. If the client agrees, I plan the usage of eastern and western medicine. The results have been amazing. Briefly stated,
traditional western veterinary medicine treats the excess patterns, such as fever and tumors, and traditional Chinese veterinary
medicine treats the underlying root deficiency, such as colic, laminitis, hives, or insulin resistance. If the underlying
root deficiency is not treated, often the problem reoccurs or worsens. My patients typically recover better, my clients are
happier, and the check is in the mail! ?
Joan Winter, DVM
Simi Valley, Calif.
Partners In Practice is brought to you by Intervet and offers equine practitioners tools for financial success. The editors welcome submissions,
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