Motivation and delegation – Keys to your personal success (Proceedings) - Veterinary Healthcare
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Motivation and delegation – Keys to your personal success (Proceedings)


CVC IN BALTIMORE PROCEEDINGS


I. What Is Motivation?
a. Motivation vs. "Fear"

I. Factors That Must Be Present In Order For A Person to Be Motivated
b. Fulfillment of one's basic needs
c. Healthy work environment
d. Security in one's employment
e. Knowledge and ability to do the job required
1. Effective hiring and training procedures
f. Knowledge of the practice's employee policies and procedures
1. Employee manual

II. Is Money A Motivator?
a. Can money be used as a motivator?
b. Six factors that can outweigh salary
1. Agreeable Working Conditions
2. Recognition
3. Fringe Benefits
4. Lifestyle
5. Challenge
6. Fulfillment

III. Motivational Techniques
a. Basic tenet: "Treat employees in the same manner as you would wish to be treated."
b. Positive reinforcement
1. The strongest motivator you have at your disposal
2. Verbal
3. Non-verbal
4. Frequency

c. Negative reinforcement
1. Is this a motivational technique?

d. Job enrichment

e. Incentive programs
1. Targeted incentive programs
2. General incentive programs based on:
a. Performance
b. Profitability of practice
3. Employee must have or know the direct relationship

f. Team meetings
1. How to hold team meetings that build morale and result in positive momentum

g. Continuing education
1. In-service meetings
2. Educational seminars

h. Involve team in the decision-making process
1. Incorporation of new projects into the practice

i. Standardized employee evaluation and performance reviews
1. Must be accomplished in a timely manner
2. Employees' knowledge of criteria
3. Use of effective evaluation form
4. Open discussion
5. Results of evaluation

j. Open door policy
1. Effective communication
2. Understanding an employee's position

k. Twenty low-cost activities to boost team morale
1. Send a Letter of Commendation to a Team Member for Performance Above and Beyond Normal Expectations
2. Provide Lunch for All Employees on the Last Working Day Before a Holiday
3. Provide Team with Fresh Fruit or Other Foods for Snacking During Breaks
4. Buy Corsages or Boutonnières for Team on Special Occasions
5. Send a Card to All Team Members on Their Birthdays
6. Invite Part-time Employees to All Team Social Events
7. Write Personal Messages such as "Thank You" or "Happy Birthday" on Payroll Checks
8. Work Side-By-Side with Team Once a Year (Or More Often) on a Community Help Project
9. Personally Introduce New Hires to Each Team Member
10. Greet Each Team Member at the Start and End of Each Day
11. Send a Card to Each Team Member on His/Her Anniversary
12. Hold Morale Building Meetings to Inform Team of Your Practice's Successes
13. Reward Team Who Miss One Day or Less During the Year Due to Illness or Injury
14. Buy a Vase for Your Business Assistant's Desk and Provide Fresh Flowers on a Surprise Basis
15. In Each Month That New Patients Exceed an Established Figure, Take All Employees Out for Dinner
16. Hold an Annual Team Appreciation Party
17. Give a Small Gift to an Employee Each Time a Patient Makes a Positive Comment about Him/Her
18. Plan a Team Social Event at Which You Do the Cooking and Serving (Picnic, Barbecue, Etc.)
19. Give a Reception for Every Employee Who Retires
20. Design an "Employee of the Year" Plaque for your Reception Area


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Source: CVC IN BALTIMORE PROCEEDINGS,
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