Practice Tip Ten: What have the referral centers taught us?
Practice Tip Nine: Seven steps to a recheck
Seven steps of Recheck- a client does not leave without an appointment
1. Educate the client
2. Establish a convenient day of the week
3. Choose a specific date-appointment books set up 6-12 months in advance
4.Always make an appointment
5. Mail your first reminder card
6. Mail your second reminder card
7. Make a reminder phone call
Practice Tip Seven: Have a daily blueprint
Practice Tip Six: Develop one protocol a day
Standards of Care protocols
- Written medical protocols (First Choice Medical Protocols by Drs. Hoskins and Whitford)
- Five Minute Consultant
- Handbook of Small Animal Medicine-Morgan
- Common Small Animal Diagnoses: An Algorithmic Approach-Charlotte Davies
- Text book of veterinary internal medicine-Ettinger
Practice Tip Five: Write two personal notes a day, make one more phone call
Practice Tip Four: Establish a Coaching meeting
- Schedule time to meet with each doctor.
- Discuss their career goals, ambitions, and desires
- Look for your opportunity to obtain "nagging rights" you must willingly, knowingly, voluntarily, give someone else "nagging
rights" to keep us honest on our goals we set for ourselves
- Have them evaluate themselves
Practice Tip Three: Improve inventory management
Pricing dispensing, what is Walgreens charging?
Practice Tip Two: Have a treatment room quarterback
The purpose of this position is to make sure the hospitalized case receives indicated examinations and treatments, that all
charges and discharge instructions are posted, and to communicate with the front desk, the doctors, and the clients the status
of each patient. This is an overview of the position and is not limited to the major duties
