Why This Topic
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One size does not fit all...
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Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them
up for success
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There is often little "common ground" for coaching conversations around management development
The Nature of Management Development
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Process of building the current and potential performance capabilities of an organization's managers
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Focus is
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Skill Development
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UNDERSTANDING how to think and behave as managers
Functions of Management Development
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Enhance management skills
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Shape the corporate culture
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Promote leadership style
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Reward and recognize managers
Critical Dimensions
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The person's concept of their role
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The skills demanded by the role
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Attitudes and Psychological factors
Change in Role
• The fundamental dimension of successful transition involves changing the concept of one's organizational role from a performing
doer to a managerial role of supervising the work of others.
Transitions in a Veterinary Facility
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Player/Doer
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Assistant Coach or Player Coach
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Manager of other Managers
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Manager of a Major Functional Area/Department
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Head Coach
Skill Set Needed at Each Stage
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The Player/Doer
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Technical Skills Directly related to the job
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Challenges
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Assessing (measuring skill set)
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Emotional Maturity
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Connection to other staff members
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Making the mental shift from hourly employee to management
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Communication schism
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Educational schism
Assistant Coach or Player
• Core and operational management skills; delegation, time management, recruiting, training. Focus is on managing the performance
of technicians/receptionists
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Challenges
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Understanding the intention/vision of owners
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Learning to be respected but not necessarily liked
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Accepting the stress and responsibility that comes with management
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Overcoming educational deficits
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Looking past symptoms for causes
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Avoiding the blame game
Manager of Other Managers
• Organizational Management Skills: department planning and budgeting, CONTROL to produce a coordinated effort to achieve
collective goals. Understand that they must work through other managers to get things done. Time spent planning, organizing
and coaching.
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Challenges
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Handling Alpha Employees
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Developing as a leader (influence, persuasion, empathy, political realities)
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EI.....leaving self out of this (it is common for managers at this stage to personalize resistance...ever wonder why)?
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Getting formal education in Strategic Planning, Conducting Meetings and Public Speaking
