Critical aspects of management development (Proceedings) - Veterinary Healthcare
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Critical aspects of management development (Proceedings)


CVC IN KANSAS CITY PROCEEDINGS


Why This Topic

• One size does not fit all...

• Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them up for success

• There is often little "common ground" for coaching conversations around management development

The Nature of Management Development

• Process of building the current and potential performance capabilities of an organization's managers

• Focus is

• Skill Development

• UNDERSTANDING how to think and behave as managers

Functions of Management Development

• Enhance management skills

• Shape the corporate culture

• Promote leadership style

• Reward and recognize managers

Critical Dimensions

• The person's concept of their role

• The skills demanded by the role

• Attitudes and Psychological factors

Change in Role

• The fundamental dimension of successful transition involves changing the concept of one's organizational role from a performing doer to a managerial role of supervising the work of others.

Transitions in a Veterinary Facility

• Player/Doer

• Assistant Coach or Player Coach

• Manager of other Managers

• Manager of a Major Functional Area/Department

• Head Coach

Skill Set Needed at Each Stage

• The Player/Doer

o Technical Skills Directly related to the job

• Challenges

o Assessing (measuring skill set)

o Emotional Maturity

o Connection to other staff members

o Making the mental shift from hourly employee to management

o Communication schism

o Educational schism

Assistant Coach or Player

• Core and operational management skills; delegation, time management, recruiting, training. Focus is on managing the performance of technicians/receptionists

• Challenges

o Understanding the intention/vision of owners

o Learning to be respected but not necessarily liked

o Accepting the stress and responsibility that comes with management

o Overcoming educational deficits

o Looking past symptoms for causes

o Avoiding the blame game

Manager of Other Managers

• Organizational Management Skills: department planning and budgeting, CONTROL to produce a coordinated effort to achieve collective goals. Understand that they must work through other managers to get things done. Time spent planning, organizing and coaching.

• Challenges

o Handling Alpha Employees

o Developing as a leader (influence, persuasion, empathy, political realities)

o EI.....leaving self out of this (it is common for managers at this stage to personalize resistance...ever wonder why)?

o Getting formal education in Strategic Planning, Conducting Meetings and Public Speaking


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Source: CVC IN KANSAS CITY PROCEEDINGS,
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