Few management experts would argue that one of the key aspects of a successful practice is effective delegation. This is something
as equally important to the small one or two doctor practice as it is to a 15-20 multi-doctor one. Most successful veterinarians
understand this concept and therefore delegate much responsibility to their paraprofessional staff, most notably their technicians.
Unfortunately for many of you there exists quite a large number of veterinarians who haven't yet developed this skill and
still think they need to do everything themselves in order for it to be done right. By doing so, these veterinarians are underutilizing
one of their most valuable assets, YOU!
We need to change these archaic practices, or more accurately, you do. Today we are going to cover the various ways I utilize
my technicians and hopefully you will then take these tips with you when you get back to work. You are too valuable and important
to your employers to not be performing to your full potentials. You need to show your bosses that by actually doing the work
you were trained to do you will increase their efficiency and by doing so increase their gross revenues and profits.
Well let's get started. The first place to "strut your stuff" is in the examination room, by performing what I call the "tech
exam." This is a simple eight part exam that you do before the doctor even steps one foot into the examination room. It gives
you the opportunity to take a patient history, perform your tech exam, and educate your clients about your hospital's products
and services. The first thing you want to do is greet your client and patient. In some practices this may be done in the reception
area and the responsibility of escorting a client into an exam room is the technician's, while in others the client and pet(s)
may already be waiting in the exam room. Introduce yourself if the client is one you don't yet know, and make sure to acknowledge
and warm up to the pet!
Now you want to take a brief history. Find out why the pet is being brought in and jot down the key problems. Ask how long
the problems have been going on and if the client might be aware of anything which may have contributed to them. If the pet
is coming in for a routine check-up and vaccinations, get all the vaccines ready for the doctor. If the problem is, for example,
an ear infection, get a slide and swab ready, and even a culture swab if the ear looks very inflamed and is oozing. The basic
idea is you want to do whatever is necessary to prepare for the doctor's own exam. If you note that vaccinations are due,
but the client didn't want to have them done, take this opportunity to educate and inform your client about the diseases you
vaccinate for and how important these vaccines are for the continued health of their pet. Saving the doctor some valuable
time should always be one of your priorities.