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Give clients real recommendations
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Don't dump healthcare choices in clients' laps. You're the expert, so don't be afraid to tell them what's medically necessary.
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Job search deductions
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If you're on the hunt for a new job, don't forget about the tax deductions you may be eligible for.
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9 signs that it might be time for a change
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If ... like Rodney Dangerfield, you get no respect ... your boss takes all the good clients ... or you're so busy you can't remember what your spouse looks like.
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Marketing objectives
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How can I tell if my marketing efforts are effective? What's the best way to measure the results?
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Keep the doctors doctoring
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Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.
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Team training to provide closure
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Peggy Killewald, LVT, business manager of Killewald Small Animal Hospital in Amherst, N.Y., knows personally what it's like to mourn the loss of a beloved pet in public. Before she and her husband, Dr. William Killewald, opened their practice in 1980, she was at another practice after her dog was euthanized.
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Dress the part
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If you want to be treated like a doctor, you need to dress like one. No, flip-flops aren't acceptable.
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You need insurance, too
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Every veterinarian should buy a professional liability policy.
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Sunshine on a rainy day
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Just like this doctor, you may find the letters, photos, and mementos you receive from clients provide a critical pick-me-up when the tough days seem to outweigh the joys of practice.
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