Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.

More and more practices are using video surveillance. Here's what you need to know about being filmed at work.

You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.

Team members are already texting and downloading forms, so why not put this technology to use in practice?

Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.

Here's a position-by-position list of who should do what.

Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility—and foster loyal clients.

The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity.

Hint: It's not paying employees more money.