Don't just meet your clients expectations, exceed them! (Proceedings)
The ritz carlton standard
What makes the Ritz Carlton THE RITZ CARLTON? Why do they consistently provide the gold standard in customer service? Let's find out!
Customer service is the key• "What a lovely smell"
• Ask anyone and they will tell you
Understand the culture of your practice
Every veterinary practice, in fact every business has a culture. If you had to use five words to describe the culture of your practice, what would they be?
Training is essential
Implement a customer service training program
The risks we take in not providing customer service training
• Customer Service Gone Wrong
What happens when you exceed your client's expectations?
• It is almost impossible to do too much for your clients. Excellence is contagious!