Establishing a feline wellness program (Proceedings)

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Establishing a feline wellness program (Proceedings)

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Apr 01, 2009

Goals

  • Improved patient care
  • Improved client awareness
  • Improved financial bottom line

Why?

  • Standard of care
  • Preventative vs. reactive medicine
  • Predictability of patient visits for

o Clients
o Staff
o Doctors

When?

  • First visit
  • Each visit
  • All contact with client – reminders, phone calls, newsletters, etc

How?
  • Education
  • Literature
  • Reinforcement by staff
  • Reminders – emails, postcards, newsletters

What?

  • Bloodwork
  • Fecal exams
  • Blood pressure
  • Vaccine evaluations
  • Lifestyle evaluations
  • Nutritional evaluations
  • Behavioral evaluations

Keys to success

  • Consistency – doctors, staff, clients
  • Client and staff buy-in