How diagnostics drive success in veterinary practice (Sponsored by IDEXX Laboratories Inc.)
How important is diagnostic testing to practice success?
When is it best to use in-practice diagnostic equipment versus a reference laboratory?
Wood: I ask practices, are people's service expectations higher or lower than they were a few years ago? And clearly they're higher. Are people more or less patient than they were yesterday? Well, clearly less patient. More hurried. To me there's value in having point-of-care results and being able to come back with an answer for the client right away on sick pets, senior screens, preventive screens, and more.
Imagine what that does for compliance if we have an answer right now and can initiate therapy and treatment immediately.
Louise Dunn: It depends on the practice. Does the practice have a team and equipment/tools to provide the test, and can they produce accurate, reliable results?
Felsted: It's clear for sick pets or emergency cases you're going to do it in the practice. I prefer in practice testing for preanesthetic cases, and I think it makes sense to do it the day of the surgery. It's more convenient than asking clients to come in for a separate visit. When it comes to preventive care tests, if the practice has systems in place to turn around that lab work while the client waits, then it is worthwhile.