Real time care—a veterinary rock opera! (Proceedings)


Real time care—a veterinary rock opera! (Proceedings)

Aug 01, 2011

Diagnose your Laboratory

Do you grumble every month when the reference laboratory bill arrives? Do you clench your teeth when opening the in-clinic reagent invoice? If not, then you probably aren't utilizing laboratory diagnostics to their full potential. Evaluate your yearly income categories and rank them accordingly like medications, laboratory, vaccines, surgery, radiology, diets, etc. Calculate the ratio of income derived from laboratory diagnostics versus vaccine income. Practices emphasizing laboratory diagnostics have ratios of 1.5:1 or higher. Are laboratory diagnostics fulfilling your practices medical and financial potentials?

Missed opportunities?

If your laboratory diagnostics to vaccine ratio is less than 1.5:1 consider a diagnostic work-up for your diagnostic work-ups. Are you missing diagnostic opportunities? Are you performing complete laboratory profiles? Are you maximizing the advantages of in-house diagnostics? Are you taking full advantage of your reference laboratory? Are you utilizing the benefits of combining the benefits of in-clinic testing with outside lab testing?

Do you discriminate against your clients?

Are you missing diagnostic opportunities? Pre-judging clients can seriously impact your practice's reputation and financial health. Chances are your best clients don't wear three-piece suits and drive luxury cars. Right? Our clients expect and our patients deserve complete diagnostic work-ups. Frequently, patients are presented in supposedly diseased states yet appear healthier than we do! Don't clients present their pets for "not being themselves" or "ain't doin' right"? Are these patient's truly sick or are the owners over-reacting?

At our hospital a sick patient is defined as sick if the client thinks the patient is sick until we prove otherwise. Don't clients frequently say the pet looks a lot better in your office than at home? Don't they sometimes apologize for wasting your time? Who should determine if a patient is sick in the first place? The client who observes the patient everyday in the pet's natural environment under normal behavioral conditions or the veterinarian who evaluates the pet for 15 minutes in an unfamiliar environment with strange smells, sights, and sounds? Shouldn't both of you make the decision together using information provided from both parties? Missing diagnostic opportunities negatively impacts your patient's medically and your practice financially. Work them up!