What it takes to have an awesome technical team (Proceedings)
I. How to Develop a Team of "10" Technical Members
a. What is a "10" employee?
b. Initial Interview1. Overall impression
2. Match candidate to position – qualifications
c. Second interview
2. Tour of practice – observe responses
d. Working interview
2. Release form
e. Reference checking
3. Pre-employment testing
II. Training Employees
a. How to recognize a potentially great technical team member
b. Job descriptions
1. Standard job descriptions
c. Orienting new team members
1. Phase training programs
a. Develop a timetable
b. Assign a training nurse or supervisor
c. Slowly expand a team member's responsibilities
Job Description: Veterinary Technician
Veterinary Technicians are under the direct guidance and supervision of the doctor(s). Incumbents of this position are required to assist the practitioners to the fullest possible extent, to help improve the quality of care given to the patients of ABC Veterinary Hospital and to aid the practitioners in achieving greater efficiency by relieving them of technical work and administrative detail. In addition to the doctor(s), veterinary technicians report directly to the Practice Manager or Technician Team Leader.
• Prepare for office hours by stocking drawers in exam rooms and treatment area, drawing up vaccines, setting up syringes and assuring that drugs and equipment are ready for use. Provide restraint of pets for examination and treatment by the veterinarian. Prepare medications (both injections and dispensed medications) for outpatient, hospitalization and surgical cases.
• Ensure a smooth and timely flow of outpatient appointments from the check-in to the discharge.
• Help doctors administer anesthetics; prepare patients for surgery; monitor patients during surgery and recovery; assist in surgery; administer fluids; perform support therapy to patients in surgery and post-op; remove and ready next patient.
• Properly clean, pack and autoclave all surgical materials after they are used. Keep the operating room properly stocked and prepared for surgery.
• Help the doctor treat patients; assist in medical or surgical procedures such as irrigating wounds, medication, cleansing wounds, and bandaging. Perform the full range of "tableside" assistance to the practitioners.
• Perform clinical laboratory procedures such as fecal flotation exams, heartworm examinations, skin scrapings, urinanalysis, fungal cultures and draw blood for laboratory analysis. Prepare samples for shipment to laboratory and prepare laboratory requisition forms. Perform other in-house tests such as parvo virus tests and immunoglobin transfer tests and feline leukemia virus tests. Maintain file of lab test results and ensure patient records have test results recorded in them.
• Take and process all radiographs. Properly file or store radiographs after doctor has reviewed and interpreted them so that they are properly filed or stored and easy to locate in the future.